With this information, you can calculate the foreign exchange rate applied. You can use the card to pay your hotel bills at the time of check-out. However, please avoid using your card for checking-in pre-authorisation at hotels. If you choose to use your card at the time of check in, the funds on your card will be blocked till such time that the bills is finally settled. To prevent blocking of funds please make sure that all the test swipes are cancelled.
If you have already settled your bill through another mode, please request the hotel to send a scanned copy of the Authorisation Cancellation letter on the letterhead of the hotels settlement Bank or on the hotels letterhead to us via E-mail. Further, the hotel should state that you have settled this bill through some other mode and they don't need the authorisation taken any more. If you have already checked out from the hotel and unable to provide the letter, you may provide us with the copy of the final paid bill which contains the check-in and check-out dates and mode of payment.
If the hotel claims that the transaction was declined at their end then you should request the Hotel to send us scanned copy of the letter through email stating that you have settled this bill through some other mode and they will not be raising any claims against your card from us. You can access the Internet banking module, iConnect for keeping a track of your balances and the transactions done on your card.
The Internet banking user id is mentioned on the sticker placed on the welcome kit. The password is enclosed in the welcome kit in a sealed envelope for security reasons. Select the "Logon to net Banking" section on the top left hand side to access the service. The SMS alert facility does not start automatically. You shall be prompted to opt for the SMS alert facility at the time of procuring the Card. Axis Bank does not charge any amount for the SMS facility. However Axis Bank shall not be liable for any extra charges being levied by the service providers.
If the transaction is done in base currency currency with which the card was loaded , there is no exchange rate applicable. Kindly do not use your Forex card on merchant outlets who opt for DCC - Dynamic currency conversion option at the time of settlement of your bills while swiping Forex card. Always ask a merchant to settle the transaction in the currency loaded on your Forex card. To know more Click here to know What is Dynamic currency conversion and how to avoid Dynamic currency conversion charges?
We urge you to note that as the Multi-Currency Forex Card is purchased and loaded with the purpose of using the card in the respective foreign currency, the customer must avoid selecting any option that prompts for a change in usage currency to avoid any adverse exchange rate.
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The "dynamic currency conversion" feature may appear with differing terminology depending on the overseas bank. Axis Bank is not responsible for any "dynamic currency conversion" related charges and will not be able to refund any such charges in case they are levied on account of wrong usage of card.
Forex Card Rate
Usage of the Multi-Currency Forex Card needs to be in accordance with the Exchange Control Regulation of Reserve Bank of India and the applicable laws in force from time to time, in particular and without information, the Foreign Exchange Management Act, Also, note that the card is not to be used for margin payments being made for online forex trading transactions.
To register your E-mail Id you may contact any of our 24 x 7 International Toll free numbers or the India paid number. It is advisable to check the balance on the card at any Axis Bank ATM before your departure from the country. You can also check your balance on our website using the login id and password provided for internet banking. In case you have exhausted the funds on the card, you can reload your card with additional funds. The easiest way to do this is to contact the Axis Bank Branch where you bought it from.
Yes,you can reload your Forex Card via Axis Mobile. You may leave a signed copy of the reload form and authorisation with your family. Your family member can approach Axis Bank Branch with the Reload form. On submission of the documents and receipt of the payment, the card would be reloaded. This is a paid service provided by VISA. In case the customers are travelling in any other part of the world, they may avail of these services by placing a collect call to We offer complimentary insurance cover to safe guard you from any fraudulent usage on your Travel Currency Card:.
Please click here to know What are the documents required for claiming insurance to know more.
Contact Us
In case you have a dispute on any specific transaction, you are requested to provide the details of the transaction via email for doing the needful. Our Customer Service executives will immediately block the lost card and prevent it from further use and arrange to send you a replacement card within 2 working days. It is important to note that a lost card report will be taken only after verification of your mother's maiden name, date of birth, passport no etc.. All customer service channels will be able to assist you with your query only if your card is activated. The Card activation takes one business day provided all documents required for regulatory due diligence received from the customer are successfully verified.
Alternatively you may log in to Internet Banking or Axis Mobile Application to view your card details. The Card can be encashed only after your return to India. Furthermore, the last transaction done on the card should be more than 10 days prior to the date of encashment. For refund of the residual or unutilised balances you can approach any of the branch of the Bank irrespective of where the card was issued. The processing date may differ from the date of the transaction. Note that additional fees may be charged. See your applicable deposit or credit card agreement for details.
International Travel Card | Federal Bank Forex Card | India
You are using an unsupported browser version. Learn more or update your browser. View questions about: Foreign exchange rates Foreign travel information General foreign currency information Placing a foreign currency order Receiving your foreign currency order International wire transfers Need more? Get all FAQs». Expand all panels Expand all panels Collapse all panels. Please note that there will be an additional cost if the point of sale transaction or ATM withdrawal is in a currency other than the currencies on the card, or if more than one currency on your card is used to pay for the transaction.
Please refer to the Fees and Limits Table for further information in the fees and limits section of this website or in the Terms and Conditions. Other benefits include:. There are a number of countries where the use of State Bank Foreign Travel Card is currently prohibited. If you attempt to withdraw cash from a cash machine, or use your Card at shops, restaurants, hotels and online in any of these countries, your request will be declined and the reason given as 'Decline, prohibited country'.
We are very aware of the threat and concerns you have regarding such issues, which is why fraud prevention is of paramount importance to us.
Foreign Currency Exchange
We know our customers. Every day we monitor transactions on our Cards, to detect unusual behaviour and if we spot something uncharacteristic, we'll contact you to verify your transactions. Never write down a PIN or keep it together with the Card. Be very alert when using ATMs, and ensure that:.
This can happen at petrol stations, restaurants, bars and at ATMs.
Skimmed card information is often sold on to organised crime groups. Make sure that you're using a secure browser. A secure browser such as Microsoft Internet Explorer or Mozilla Firefox will indicate whether the website you are visiting is secure or not.
These browsers scramble your personal data before sending it, so no one else can read it. Ensuring that your computer has up-to-date virus protection and a firewall will help protect you from attacks. Phishing attempts usually appear as an email apparently from your bank or card issuer.