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Grievance redressal. Yes, I am focused on growing my wealth. Talk to us. Let us talk to find out what is best for you. Please share your mobile number. Mobile no. Get a call back. Enter the OTP sent to. Enter OTP. Submit Resend OTP. Service Request Number If you choose to use your card at the time of check in, the funds on your card will be blocked till such time that the bills is finally settled.
To prevent blocking of funds please make sure that all the test swipes are cancelled. If you have already settled your bill through another mode, please request the hotel to send a scanned copy of the Authorisation Cancellation letter on the letterhead of the hotels settlement Bank or on the hotels letterhead to us via E-mail. Further, the hotel should state that you have settled this bill through some other mode and they don't need the authorisation taken any more. If you have already checked out from the hotel and unable to provide the letter, you may provide us with the copy of the final paid bill which contains the check-in and check-out dates and mode of payment.
If the hotel claims that the transaction was declined at their end then you should request the Hotel to send us scanned copy of the letter through email stating that you have settled this bill through some other mode and they will not be raising any claims against your card from us. You can access the Internet banking module, iConnect for keeping a track of your balances and the transactions done on your card. The Internet banking user id is mentioned on the sticker placed on the welcome kit.
The password is enclosed in the welcome kit in a sealed envelope for security reasons. Select the "Logon to net Banking" section on the top left hand side to access the service. The SMS alert facility does not start automatically. You shall be prompted to opt for the SMS alert facility at the time of procuring the Card. Axis Bank does not charge any amount for the SMS facility.
However Axis Bank shall not be liable for any extra charges being levied by the service providers. If the transaction is done in base currency currency with which the card was loaded , there is no exchange rate applicable.
Kindly do not use your Forex card on merchant outlets who opt for DCC - Dynamic currency conversion option at the time of settlement of your bills while swiping Forex card. Always ask a merchant to settle the transaction in the currency loaded on your Forex card.
To know more Click here to know What is Dynamic currency conversion and how to avoid Dynamic currency conversion charges? We urge you to note that as the Multi-Currency Forex Card is purchased and loaded with the purpose of using the card in the respective foreign currency, the customer must avoid selecting any option that prompts for a change in usage currency to avoid any adverse exchange rate.
The "dynamic currency conversion" feature may appear with differing terminology depending on the overseas bank. Axis Bank is not responsible for any "dynamic currency conversion" related charges and will not be able to refund any such charges in case they are levied on account of wrong usage of card. Usage of the Multi-Currency Forex Card needs to be in accordance with the Exchange Control Regulation of Reserve Bank of India and the applicable laws in force from time to time, in particular and without information, the Foreign Exchange Management Act, Also, note that the card is not to be used for margin payments being made for online forex trading transactions.
To register your E-mail Id you may contact any of our 24 x 7 International Toll free numbers or the India paid number. It is advisable to check the balance on the card at any Axis Bank ATM before your departure from the country. You can also check your balance on our website using the login id and password provided for internet banking. In case you have exhausted the funds on the card, you can reload your card with additional funds.
The easiest way to do this is to contact the Axis Bank Branch where you bought it from. Yes,you can reload your Forex Card via Axis Mobile. You may leave a signed copy of the reload form and authorisation with your family. Your family member can approach Axis Bank Branch with the Reload form. On submission of the documents and receipt of the payment, the card would be reloaded. This is a paid service provided by VISA. In case the customers are travelling in any other part of the world, they may avail of these services by placing a collect call to We offer complimentary insurance cover to safe guard you from any fraudulent usage on your Travel Currency Card:.
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Please click here to know What are the documents required for claiming insurance to know more. In case you have a dispute on any specific transaction, you are requested to provide the details of the transaction via email for doing the needful. Our Customer Service executives will immediately block the lost card and prevent it from further use and arrange to send you a replacement card within 2 working days. It is important to note that a lost card report will be taken only after verification of your mother's maiden name, date of birth, passport no etc..
All customer service channels will be able to assist you with your query only if your card is activated. The Card activation takes one business day provided all documents required for regulatory due diligence received from the customer are successfully verified. Alternatively you may log in to Internet Banking or Axis Mobile Application to view your card details. The Card can be encashed only after your return to India.
Furthermore, the last transaction done on the card should be more than 10 days prior to the date of encashment.
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For refund of the residual or unutilised balances you can approach any of the branch of the Bank irrespective of where the card was issued. In case you want to encash the entire unspent amount on the card, you need to visit the nearest Axis Bank Branch. If your card has expired before all funds have been utilised, you can contact any Axis Bank branch for refund of the un-utilised balance, or apply for replacement card to continue to access the remaining funds for payment through the card in future. No, inorder to withdraw USD from the ATM, anyone of the wallets should have an amount equivalent to USD including the amount to cover the withdrawal and cross currency charges.
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