A "grievance" is a claim by an employee or the Association that the terms of the contract  have been violated, misinterpreted, or misapplied, with the result being an employee's rights being abridged.  There are four possible levels to a grievance, which are defined and detailed in the contract (Article 3.6).... The following document(s) include not only the official grievance form, but also further explanation of the process and how a grievance/arbitration hearing is handled.